Frequently Asked Questions
FAQs
Your Questions, Answered
At Spotless Angels, we understand you may have questions about our services. Below, we’ve compiled answers to the most common inquiries we receive. If you can’t find the answer you’re looking for, feel free to contact us directly—we’re here to help!
General Questions
Q: What areas do you cover?
A: We provide cleaning services across Birmingham, Tamworth, Dudley, Walsall and the surrounding areas of the West Midlands. Check out the Areas We Cover below or contact us to confirm if we cover your location.
Q: Are your cleaners fully trained and insured?
A: Yes, all our cleaners are professionally trained, fully insured, and certified for the services they provide, including biohazard cleaning.
Q: Do I need to provide cleaning supplies or equipment?
A: No, we bring our own high-quality cleaning supplies and equipment. However, if you have specific products you prefer us to use, we’re happy to accommodate.
Domestic Cleaning Questions
Q: What’s included in your domestic cleaning service?
A: Our domestic cleaning services include general cleaning tasks such as dusting, vacuuming, mopping, kitchen and bathroom cleaning, and more. You can also request additional tasks, such as deep cleaning or window cleaning.
Q: Can I book a one-off cleaning service?
A: Absolutely! We offer both one-off cleaning and regular cleaning schedules to suit your needs.
Q: How do I prepare for my cleaning appointment?
A: There’s no need to prepare extensively. Just ensure we have access to the areas you want us to clean, and let us handle the rest!
Commercial Cleaning Questions
Q: What types of businesses do you clean?
A: We provide cleaning services for offices, retail spaces, healthcare facilities, and other commercial properties. Our services can be tailored to meet your business’s specific needs.
Q: Can you clean outside of regular business hours?
A: Yes, we offer flexible scheduling, including evenings and weekends, to minimize disruption to your operations.
Q: Do you offer end-of-tenancy cleaning for commercial spaces?
A: Yes, we specialize in end-of-tenancy cleaning for both residential and commercial properties.
- Enhanced DBS
- FULLY INSURED
- PUBLIC LIABILITY
- PEACE OF MIND
Biohazard Cleaning Questions
Q: What is included in your biohazard cleaning services?
A: Our biohazard cleaning services include infection control, mould removal, needle sweeps, crime scene cleaning, hoarding cleanup, fire restoration, and more. Visit our Biohazard Cleaning page for details.
Q: Are you certified to perform biohazard cleaning?
A: Yes, our team is fully certified and trained in biohazard cleaning procedures, ensuring compliance with industry standards.
Q: How quickly can you respond to an emergency?
A: We prioritize emergency situations and aim to respond as quickly as possible. Contact us immediately for urgent biohazard cleaning needs.
Q: Will my privacy be respected during biohazard cleaning?
A: Absolutely. We understand the sensitive nature of biohazard situations and handle all cases with the utmost discretion and confidentiality.
Pricing and Payment Questions
Q: How much do your cleaning services cost?
A: Pricing depends on the type of service, the size of the property, and the level of cleaning required. Contact us for a free, no-obligation quote.
Q: Do you charge extra for cleaning supplies or equipment?
A: No, our pricing includes the use of all necessary cleaning supplies and equipment.
Q: What payment methods do you accept?
A: We accept various payment methods, including cash and bank transfer. Ask about card payment options.
Booking and Cancellation Questions
Q: How do I book a cleaning service?
A: You can book a service by contacting us via phone, email, or our online contact form. We’ll work with you to schedule a convenient time.
Q: What is your cancellation policy?
A: We ask for at least 24 hours’ notice for cancellations. Cancellations made with less notice may be subject to a cancellation fee.
Q: Can I reschedule my cleaning appointment?
A: Yes, we’re happy to reschedule your appointment. Please contact us as soon as possible to arrange a new time.
Still have questions?
If you didn’t find the answer you were looking for, don’t hesitate to get in touch. Our friendly team is here to assist you!
